Supportworks Technical Requirements

Status:	Published
Version:	2.0
Authors:	HTL
Applies to:	Supportworks ESP versions 7.6.2 and above

Installation Considerations – Physical / Virtual Server

• Supportworks can be installed on virtual or physical servers
• The Virtualization technology used is up to you

Supported Operating Systems

Supportworks Server

Microsoft Windows 2019 Server (64-bit)
Microsoft Windows 2016 Server (64-bit)
Microsoft Windows 2012 Server (64-bit) R2
Microsoft Windows 2012 Server (64-bit)
Microsoft Windows 2008 Server (64-bit) R2

Supportworks Client

Microsoft Windows 10
Microsoft Windows 8
Microsoft Windows 7

Separate Volume / Drive Installation

If your Supportworks Application is to be installed on a drive other than the C: drive

Enable 8dot3name creation for the required drives prior to installation by running the following from the command prompt. To enable this on all drives on the server (recommended)

fsutil 8dot3name set 0

You can also enable the 8dot3name for a specific drive . For example, if Supportworks is to be installed on the D drive, run the following

fsutil 8dot3name set d:0

Firewall Configuration

Your firewall must be configured to allow connections to the server on the following TCP ports:

5001 & 5006
80 and 443
25 (When using inbound SMTP)

Supported Web Browsers

• Internet Explorer 8.0 and above
• Firefox 6.0 and above
• Chrome 26.0 and above

Sizing Your Server – Minimum Memory and CPU Requirements

You will require a server with a minimum specification of

4GB RAM
1 Quad Core CPU
The same amount of disk space on your existing Supportworks plus additional 2GB for the installation files

If a physical server is provided, we strongly recommend RAID 5 SCSI for resilience and performance

Supported Databases

Core Services

Core Services provides the web server, scripting engine and Database required for use by Supportworks. By default, the server is pre-configured to use the Core Services database for application data storage. Different releases of Supportworks ESP will require a specific version of Core Services to be available before installing or upgrading to a new version, as detailed below:

Version 7.x

CS 3.1.4:

  Apache Server 2.2
  PHP 4.4
  MySql 4.0

Version 8.x

CS 6.x

  Apache Server 2.4
  PHP 5.6
  MariaDB 10.0

Version 8.3

CS 7.x

  Apache Server 2.4
  PHP 7.3
  MariaDB 10.3

Microsoft SQL

Alternatively, application data can be stored within an MS SQL database, any of the following versions are supported. It is recommended that the application database server is installed on a separate server from the Supportworks installation.

• SQL Server 2019
• SQL Server 2017
• SQL Server 2016
• SQL Server 2014
• SQL Server 2012
• SQL Server 2008 R2

PLEASE NOTE: Core Services will still be required to be installed on the Supportworks Server

Other Requirements

Account for installation - This should have full local administrative rights on the new server

System ID of new server - This can be obtained by running the utility available at https://public.hornbill.com/utils/SwSystemID.exe on the new server

Test email credentials - Ensure access is verified via Telnet for SMTP, POP3 and IMAP protocols

Windows updates - Ensure all windows updates are installed on the new server