Viewing Issues: Difference between revisions
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Within the client >> Administration >> Edit current data dictionary >> Views >> Helpdesk View >> Bottom >> Highlight Issues View | Within the client >> Administration >> Edit current data dictionary >> Views >> Helpdesk View >> Bottom >> Highlight Issues View | ||
In here double click on the visble >> Edit value from No to Yes >> click Ok. | In here double click on the visble >> Edit value from No to Yes >> click Ok. | ||
Now refresh the Data Dictionary: Tools >> Refresh data dictionary. | Now refresh the Data Dictionary: Tools >> Refresh data dictionary. | ||
You should now see an issues tab at the bottom part of the Helpdesk view. | You should now see an issues tab at the bottom part of the Helpdesk view. | ||
Click on the tab & there are the list of issues you have created. | Click on the tab & there are the list of issues you have created. | ||
Latest revision as of 15:18, 18 June 2018
From time to time you may come across a scenario where you need to view issues. Issues are no longer supported, the feature is a legacy one and has not yet been removed from the product.
However, you can enable the Data Dictionary to View Issues:
Within the client >> Administration >> Edit current data dictionary >> Views >> Helpdesk View >> Bottom >> Highlight Issues View
In here double click on the visble >> Edit value from No to Yes >> click Ok.
Now refresh the Data Dictionary: Tools >> Refresh data dictionary.
You should now see an issues tab at the bottom part of the Helpdesk view.
Click on the tab & there are the list of issues you have created.