Supportworks V8 Technical Requirements

Status:	Published
Version:	1.0
Authors:	HTL QA
Applies to:	All Supportworks V8 ESP versions

Installation Considerations – Physical / Virtual Server

• The migration will require a new Supportworks Server
• Supportworks can be installed on virtual or physical servers
• The Virtualization technology used is up to you

Supported Operating Systems

Supportworks Server

Microsoft Windows 2012 Server (64-bit) R2
Microsoft Windows 2012 Server (64-bit)
Microsoft Windows 2008 Server (64-bit) R2
Microsoft Windows 2008 Server (32-bit and 64-bit)
Microsoft Windows 2012 Server (64-bit) R2
Microsoft Windows 2016 Server (64-bit)

Supportworks Client

Microsoft Windows 10
Microsoft Windows 8
Microsoft Windows 7

Separate Volume / Drive Installation

If your Supportworks Application is to be installed on a drive other than the C: drive

Enable 8dot3name creation for the required drives prior to installation by running the following from the command prompt. To enable this on all drives on the server (recommended)

fsutil 8dot3name set 0

You can also enable the 8dot3name for a specific drive . For example, ifSupportworks is to be installed on the D drive, run the following

fsutil 8dot3name set d:0

Firewall Configuration

Your firewall must be configured to allow connections to the server on the following TCP ports:

5001- 5008
80 and 443
25 (SMTP with or without TLS)

Supported Web Browsers

• Internet Explorer 8.0 and above
• Firefox 6.0 and above
• Chrome 26.0 and above

Sizing Your Server – Minimum Memory and CPU Requirements

You will require a server with a minimum specification of

4GB RAM
1 Quad Core CPU
The same amount of disk space on your existing Supportworks plus additional 2GB for the installation files
Supportworks will be migrated to the same drive as your existing Supportworks application server.

If a physical server is provided, we strongly recommend RAID 5 SCSI for resilience and performance

Databases

Maria DB

MariaDB is shipped as part of the Core Services that come with Supportworks ESP and is used as an embedded database. We pre-configure Supportworks ESP to use this embedded database for the application data

Microsoft SQL

• SQL Server 2014
• SQL Server 2012
• SQL Server 2008 R2

If Microsoft SQL Database is Used

• Ensure that the client-side MSSQL components are installed on the main Supportworks server
• Management Studio should be available on the Supportworks application server
• Ensure that you can connect to the MSSQL database engine using SQL Server Authentication
• Your MSSQL database administrator must be available during the migration

Other Requirements

Account for installation - This should have full local administrative rights on the new server

System ID of new server - This can be obtained by running the utility available at https://public.hornbill.com/utils/SwSystemID.exe on the new server

Test email credentials - Ensure access is verified via Telnet for SMTP, POP3 and IMAP protocols

FTP client access - Enable FTP client access on the new server (where possible) to enable swift transfer of relevant files and folders required for the installation

Windows updates - Ensure all windows updates are installed on the new server

Download installation files from SFTP location provided - We will provide you with credentials for accessing the SFTP location