View source for Resetting the Unread Email Count for a Mailbox

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| title=Resetting the Unread Email Count for a Mailbox
| type=FAQ
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| status=Published
| version=1.1
| authors=Hornbill Support
| applicableto=Supportworks ESP 7X and above.
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If you find that the unread email count for a shared mailbox is displaying incorrect values, this can be reset by carrying out the following:


1..Edit the following file.


 C: /Program Files/Hornbill/Supportworks server/conf/SwServerService.xml (Where C: /Program Files/Hornbill/ is the default installation folder)

2.. Set the following value to 1.

 <InitFolderUnreadCounts value="1" />

3..Once you have done this you will need to stop then restart the SwMailService from the Server tab of the Server Configuration utility.

This happens due to a corrupt email in the system which could not be retrieved.