View source for Copying Auto Responder rules from one server to another

'''Applicable to Version 7.x & 8.x'''


On your test server open the below file :

..\Hornbill\Supportworks Server\conf\SwServerService.xml

Search for : <rules> and you should find all the Auto Responder rules below contained under <rule> tags, copy the rules you are interested in, open the same document on the live server and paste the new rule above the </rules> tag making sure you are not pasting into a <rule> tag.


The Autoresponder rules which will be contained under the below tags :

 <AutoResponder>
     <rules>
           <rule>
            .....................................................
            </rule>
       </rules>
 ............................. 
 </AutoResponder>

You may apply the same principals should you need to copy the email routing rules , please see the XML structure below :

 <RoutingRules enable="yes">
 <rule>
 <condition>subject LIKE '?%'</condition>
 <mailbox>_helpdesk</mailbox>
 <folder>Inbox</folder>
 <mode>AutoResponder</mode>
 </rule>
 .......................
 </RoutingRules>