Windows Error Reporting

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Applicable To:Supportworks ESP

Normally Supportworks runs without issues but in the unlikely event that the Swserver service fails, to assist with determining the root cause the Support team may need to obtain crash dump files that are stored locally on the server. It is far better to have Windows Error Reporting enabled in advance so that in the event of a failure the crash dumps can be investigated immediately.

In order to do this, open the Windows Registry Editor and set up the following registry configurations on the server:

click on HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting\LocalDumps.  From the Edit Menu > New > Key > enter ServerService.exe

click on ServerService.exe From the Edit Menu > new > DWORD(32-bit) Value > enter text and hexadecimal value as shown

click on ServerService.exe From the Edit Menu > new > Expandible string Value > Enter text as shown with your path as per your Hornbill directory

click on ServerService.exe From the Edit Menu > new > DWORD(32-bit) Value > enter hexadecimal value as shown

WER.png

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