TELNET Test POP3/IMAP4 connections

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If for any reason the POP3/IMAP4 connection fails to authenticate, you can test a connection for either POP3 or IMAP4 via TELNET:


POP3 TEST:


The first set of instructions establishes whether you have (and therefore Supportworks will have) access to an account on an Internet mail server:


  • 1..On the Supportworks server, run a Windows command prompt.
  • 2..Enter the following to verify that you have POP3 access:


TELNET <mail server> 110


You should now be presented with a banner informing you that you have connected to the mail server.


  • 3..If the above is successful, enter the following in the case of POP3:
  • USER <username>
  • PASS <password>
  • LIST


where <username> is the login ID for the relevant account on the mail server, and <password> is the required password.


If you can now see a list (POP3) or the number (IMAP4) of valid email messages within the account's Inbox (assuming such messages have been received), this proves that you have access to either a POP3 or IMAP4 service account. You should now disconnect from the mail server (QUIT or 3 LOGOUT, as appropriate) and close the command prompt window.


If unsuccessful, the mail/exchange administrator would need to be consulted to make the necessary changes to the Exchange server or provide alternative authentication details.


IMAP4 TEST:


  • 1..On the Supportworks server, run a Windows command prompt.
  • 2..Enter the following to verify that you have IMAP4 access:


TELNET <mail server> 143


You should now be presented with a banner informing you that you have connected to the mail server.


  • 3..If the above is successful, enter the following:
  • LOGIN <username> <password>
  • SELECT INBOX


where <username> is the login ID for the relevant account on the mail server, and <password> is the required password.


If you can now see a list of valid email messages within the account's Inbox (assuming such messages have been received), this proves that you have access to either a IMAP4 service account. You should now disconnect from the mail server (QUIT or LOGOUT, as appropriate) and close the command prompt window.


If unsuccessful, the mail/exchange administrator would need to be consulted to make the necessary changes to the Exchange server or provide alternative authentication details.
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