On Hold Notifications

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Status: Published
Version: 1.1
Authors: Hornbill Support
Applies to: All Versions of Supportworks

On Hold Notifications

From the Help menu in the client choose Supportworks Help and search for 'On Hold notifications'. You could probably do the following to disable it although I would recommend going through the documentation:

1..From Administration - Manage Service Level Agreements there is an 'On Hold Notifications' tab. Remove any notifications from here.
2..From File - Manage Settings - General Settings select the System Settings tab.
3..Find the NOTIFICATION.ON_HOLD setting and set this to false.
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