How to check the Supportworks Versions
There are several ways to check what Versions of Supportworks you are using.
From the Client:
For the Platform: Go to Help > About Supportworks - Here you will see the Server Build & Client Build information
For the Application version (Data Dictionary): Go to Administration > Edit Current Data Dictionary > Expand Global Parameters > Highlight Application Settings. The Version information is present on the right hand side of the screen.
From the Server:
The information can be obtained by either of the following:
- 1. Bring up browser, in the address bar type localhost press return - This will display Platform, Application & Core Services information
- 2. In the log directory (...\Program Files\Hornbill\Supportworks Server\Log) there is a file name Support_info.xml. This contains all the version information
Another method to check which users are using which data dictionary
From a Supportworks client Go to Administration > Server Status\Diagnostics Information.
Initially you will see the server statistics, scroll down, there is a section called Active Sessions. This will show you the Analyst name and the Current Data Dictionary they are using at the time the system diagnostics were generated.