How to check the Supportworks Versions

From support-works
Jump to: navigation, search

There are several ways to check what Versions of Supportworks you are using.


From the Client:


For the Platform: Go to Help > About Supportworks - Here you will see the Server Build & Client Build information

For the Application version (Data Dictionary): Go to Administration > Edit Current Data Dictionary > Expand Global Parameters > Highlight Application Settings. The Version information is present on the right hand side of the screen.


From the Server:


The information can be obtained by either of the following:

  • 1. Bring up browser, in the address bar type localhost press return - This will display Platform, Application & Core Services information
  • 2. In the log directory (...\Program Files\Hornbill\Supportworks Server\Log) there is a file name Support_info.xml. This contains all the version information


Another method to check which users are using which data dictionary

From a Supportworks client Go to Administration > Server Status\Diagnostics Information.

Initially you will see the server statistics, scroll down, there is a section called Active Sessions. This will show you the Analyst name and the Current Data Dictionary they are using at the time the system diagnostics were generated.

Personal tools
Namespaces

Variants
Views
Actions
Navigation
Tools