How do I control the options in the Action Source and Action Type fields when updating a call
Available from ITSM 3.4.0
The options in the Action Source and Action Type fields in the Call Update Form, are taken from a list which can be managed in the area File | Manage Settings | General Settings. Select the tab "Simple Data Lists and locate the entries for the list type "CALL-ACTION-TYPE" for Action Type and "CALL-ACTION-SOURCE" for Action Source options. These entries can be altered or removed and new ones can be added.
These changes will affect the options which can then be selected on the Call Update Form, but there will be no changes to the data against existing call updates.